Terms & Conditions
The following terms and conditions apply to services offered by Die Opstal Riversdal. Once an Invoice has been issued, these terms and conditions will automatically apply, unless specifically expressed otherwise in Your Invoice. Non-adherence to our terms and conditions may result in a withdrawal of contract rates and the release of bookings.
Booking Procedure:
To secure your reservation, a 50% or 100% deposit will be required to be paid to Die Opstal Riversdal within 72 hours of the date of the Invoice and submission of the completed booking form.
To the extent applicable, the remaining balance of payment amounting to 50% must be paid to Die Opstal Riversdal within 30 days before the date of your arrival at Die Opstal Riverersdal.
A booking is considered confirmed when notification is received in writing from You. Any cancellation made after this written confirmation is received will be subject to penalties if within the penalty period whether or not a deposit has been made.
Accommodation is subject to availability as our availability changes by the hour.
Please ensure that the quotation given with details of the number of Guests, dates, and accommodation to be provided are clear and accurate before confirming the booking in writing. We reserve the right to correct errors in both advertised and confirmed prices and will do so as soon as we become aware of any such error.
Certain items are not included in the cost of the booking. These costs are the responsibility of the Guest, optional excursions and items not included on the booking form.
Die Opstal Riversdal rates are quoted per cabin per night.
Check-in time is from 14h00 and check-out time is at 10h00 on the day of departure, unless otherwise agreed with Die Opstal Riversdal.
All rates are quoted in ZAR (SA Rand).
All rates are subject to the availability of accommodation. Only one offer may be used on any booking and offers cannot be combined with any other offer or discount.
Seasonal and holiday rates apply
Cancellations:
Please note that all cancellations are only effective once confirmed in writing.
Die Opstal Riversdal reserves the right to amend deposit requirements during peak periods.
No Shows: 100% of the full amount payable
Cancellations within 0 – 5 days of the date of arrival: 100% payable
No refunds for late check-in/arrival or early check-out.
No refunds for services not used.
Please note that all refunds are subject to commission and/or bank charges
Reservation refunds of any kind may be delayed due to the COVID restrictions and the availability of personnel over this period.
Double Bookings:
Due to the use of multiple booking platforms, there is a slight chance of a double booking occurring, though this is highly unlikely. In such a case, “Die Opstal Riversdal” will issue a full refund and make every effort to assist in finding alternative accommodation at another establishment in or around Riversdale. We apologize for any inconvenience this may cause.